FAQ'S

Frequently Asked Questions

+Does Juniper offer travel insurance?

Yes — optional travel protection can be added during checkout, covering qualifying cancellations, delays, and interruptions. Details and terms are presented before you purchase.

+Can I change my dates after booking?

In most cases, yes. Reach out as early as you can and we will do our best to move your stay, subject to availability and any rate difference for the new dates.

+What taxes and fees are collected at booking?

Your quote itemizes everything before you pay: rent, cleaning fee, damage waiver, guest service fee, and applicable state and local taxes. There are no surprise charges at the door.

+What do I do if I left something behind?

Contact us with a description of the item and your stay details. If housekeeping finds it, we will arrange return shipping at cost.

+Does Juniper have homes with accessibility features?

Several homes offer single-level living, wider doorways, or step-free entries. Ask our concierge which homes fit your specific needs and we will point you to the right fits.

+What is the cancellation policy?

Policies vary by home and season and are shown clearly before you book. Generally, earlier cancellations receive more generous refunds, and travel protection can cover qualifying last-minute changes.

+When will I receive my refund?

Approved refunds are issued to the original payment method and typically post within 5-10 business days, depending on your bank.

+Can we bring our dogs?

Many Juniper homes are dog-friendly — look for the pet-friendly badge on the listing or browse the Pet Friendly collection. A pet fee and a signed pet policy apply; breed and count limits vary by home.

+Is keyless entry available?

Yes. Nearly all homes use smart locks; your personal door code arrives with your check-in instructions before arrival.

+Do you have high chairs or baby gear?

Many homes stock a high chair and pack-and-play. If a listing does not mention them, ask — we can often arrange gear through our concierge partners.

+How many guests can be hosted at a home?

Each listing states its maximum occupancy, which is a hard limit set by safety and local ordinance. Events beyond registered guests require advance written approval.

+How do I prepare for my stay?

A week before arrival you will receive directions, door codes, parking notes, and house specifics. Linens, towels, and starter supplies are always provided.

+Can I bring my ESA or service animal?

Service animals are welcome in every home in accordance with the law. Emotional support animals follow each home’s pet policy — tell us in advance so we can set the right expectations.

+What time is check-in and check-out?

Most homes check in at 4 PM and check out at 10 AM; the exact times for your home appear on its listing page and in your confirmation.

+What if I need assistance during my stay?

Our local team is on call throughout your stay — text or call (269) 442-1237 and we will take it from there.